GleanView Help and Support Desk
GleanView offers users many ways to interact with our team and get the help and support needed to make the most of your experience.
In App Help Button
We have recently added a 'Help' button to the Navigation Bar that will show up on every screen in the GleanView App.
This is the same 'Help' button found on our Knowledge Base
The functionality of the button is the almost the same in both places.
When you click this button from anywhere in the app, GleanView Help will try to recognize the page view you are in and offer some support help topics associated with that page or view.
Ex: When opened from Sequences the Help Widget populates articles related to Sequences:
If GleanView cannot easily determine the page or task you are trying to accomplish, or you are not In App but on our Knowledge Base website, you would simply get a 'How can we help?' box.
Once a question or topic is entered the widget will populate a list of relevant articles.
Submit a Request (SUPPORT TICKET)
If the Knowledge Base articles do not answer your question, or you have found a bug in the system, you can choose Submit a Request to send a Support Ticket to our team.
Aside from Name and Email Address, a detailed description with screenshots and examples will better help our Developers get to the bottom of your issue. Up to five attachments can be included when submitting a Support Ticket.
Click Send and the Support Team will immediately be notified.
Once submitted GleanView will send an email notification confirming your ticket has been received. Any updates to the ticket will also be sent by email.
In App Chat
If the Support Team is live and available, the Get in Touch option will appear instead of Submit a Request.
Click Get in Touch and choose Live Chat to begin.
PLEASE NOTE: CHOOSING SUBMIT A REQUEST WILL FOLLOW THE SAME STEPS AS ABOVE.
The window will ask you to introduce yourself, include your email address, and type in the question.
Your request will then be sent to our live Support Agent. If a prompt response is not received the message will be queued for the next available Support Agent.